Perhaps the video embedded below will change some minds. The accompanying story was published by the Daily Mail. It shows a FedEx worker delivering a computer monitor somewhere in the United Kingdom. Watch as the delivery man walks right past an iron gate equipped with a security keypad that he could have used to gain access, and toss the parcel over the fence. And yes, the customer did report that the monitor was broken when he opened it:
Shea Leordeanu, a company spokeswoman, says company officials are shocked at the video and the company is working to track down the delivery man. She said when they find that person, "This won't be his best day". I sincerely hope that is a code phrase for TERMINATION; such a blatant disregard for proper procedure warrants no second chance. Update December 22nd: FedEx says they quickly located the errant employee using the company's own tracking system. FedEx spokeswoman Shea Leordeanu says the employee has been disciplined, but did not specify the nature of the discipline. FedEx determined that the employee had delivered all other packages properly on that day.
No one is denying that the U.S. Postal Service can make mistakes, too. But if USPS leaves a parcel at your doorstep, and someone steals it before you can get it, you have additional recourse not available to those who use UPS or FedEx. Stealing mail from the U.S. Postal Service is a federal crime; if caught, it's a potential five year prison sentence and a $250,000 fine. But, if your items are stolen after delivery from a private carrier like UPS, it is considered property theft. This means that carries like UPS may not offer much help.
They point is, USPS can be held more accountable than private carriers, and one doesn't have to be rich enough to hire a lawyer to do it. Free marketeers don't think about that when they call for the demise of the U.S. Postal Service. They think that because they have the resources to sue in civil court, anyone can do it. They define economic accessibility by the capabilities of the rich.
Comments posted to the Daily Mail story indicate this is not an isolated occurrence at FedEx, and even UPS takes a few hits (after the jump):
Tyson, Toledo,Ohio,USA, 20/12/2011 18:16:
I worked for Fed Ex and other freight companies.They never train their employees how to handle and load things properly.It's usually common sense If the box is 80 lbs it doesn't go on a 20 lb box.Fed Ex prides themselves in speedy delivery not quality.I unloaded trucks with 80 lb boxes laying on 20 lb boxes smashed loaded this way.I remember that they would push us extremely hard to get the most freight loaded in a small amount of time.I once unloaded a truck that had numerous packages incorrectly loaded and were either crushed or destroyed.I commented to a shift supervisor about their techniques needing more attention and was simply told and I quote "It's just another insurance claim"Shame on you Mr Fed Ex delivery guy! You just ruined someones Christmas present because you're lazy.I certainly hope you think about what you did when you open your nice new undamaged present someone bought for you this year." Shame on you Fed Ex for not caring how you train your employees.
Holly, Utah, USA, 20/12/2011 18:13:
I live in a very remote area and when I'm the only person in the area getting a delivery, my FedEX driver will hold onto the package at his house until he has other deliveries coming to my area. He refuses to drive all the way here for just one package. I've had several gifts arrive too late to give in time for birthdays because of this. One day he also forgot to close his doors while driving down the highway and lost several packages. I happened to be driving behind him and had to keep stopping to get boxes out of the road.
babeinpink, usa, 20/12/2011 18:07:
it happened to me too. I ordered an iPad for 2nd day delivery and was shipped using FedEx. While when I was waiting for my package that afternoon, I heard something hit my front door very loud and hard, so I looked out my windows, and I saw FedEx guy drove by my house. My boyfriend found the package 10 feet away from the door which was bounced back by the force. I think they delivered packages more like delivery [they delivered] the newspaper. It's awful.
Name, United States, 20/12/2011 8:21:
Take it from someone who worked for FedEx. Your packages are thrown many more times than this before they arrive at your house.. the handlers in the terminal LOB them out of the trailers onto the belts, then the loaders/drivers LOB them into the trucks. This is less a problem with the workers, more a problem with the way these companies do business. They never hire on enough help for the peak holiday season, so these guys get loaded up with so many packages they don't get home until midnight or later, and even then they still have undelivered packages sitting on their trucks. In other words, they don't give a damn about your stuff. And neither do the companies. A small insurance claim here and there is cheaper for the company than paying the drivers overtime. If you are expecting a package and live in a fortress, make your house accessible during the estimated delivery span or leave a note to the driver with specific instructions. Otherwise this WILL happen, recorded or not. [Ed. Note: Of course they don't hire on enough holiday help -- heaven forbid the CEO would have to settle for a seven-figure poverty wage instead of eight-figure compensation.]
LovePeopleMore, USA, 20/12/2011 6:35:
I refuse to use FedEx after several incidents, including one in which I answered the front door after a slight delay (I was on a conference call, working from home) to find the FedEx delivery woman throwing a package from the top of a 7-foot retaining wall, down to the driveway in front of the garage. Our driveway winds around to the back of the house, and is not very long; it would have been very simple to use it. Now if a company only ships FedEx, I find somewhere else to make my purchase.